Terms & Conditions

SIZING, POSTAGE & RETURNS

SIZING

We are happy to help with size choice. Please send a text message (no voicemails) to 0438 415 153 or email linen@linenroad.com.au.

A description of the Linen Road garment will always include the applicable sizing, measurements and whether the garment is a generous size or not.

The sizes Small, Medium, Large and Extra Large are based on Australian sizing relating to a 10, 12, 14 and 16 approximately. This can vary depending on the style, whether a generous cut or not and we will advise in the description accordingly.

However, there is no hard and fast rule and as such we will include measurements where applicable with approximate fit.

POSTAGE

There is a flat postage fee of $10.00 applicable for garments posted to an address within Australia.

If you purchase $200 worth of stock, postage within Australia is free to the customer.

The linen items will be sent in Australia Post plastic postal bags taking 2-3 working days to deliver. Linen Road items being despatched to the customer’s address are not insured.

The relevant Australia Post tracking number will be emailed on despatch.

It is important to note that the Linen Road items will be despatched by the next working day after payment has been received.

Should you require alternative shipping arrangements or international shipping please email linen@linenroad.com.au or send a text message (no voicemails) to Janny at 0438 415 153.

RETURNS

If on receipt of your Linen Road garment/s you find the size or colour unsuitable please contact linen@linenroad.com.au or send a text message (no voicemails) to Janny at 0438 415 153 and you should expect a reply within that working day.

If the customer requires a simple exchange of size and/or colour we will advise whether it is available. If it’s not possible to exchange due to stock runout a credit note will be issued for an alternative purchase.

Should the Linen Road garment arrive damaged we will discuss a refund dependent on the condition of the garment when returned – unworn with tag attached, or damaged with limited wear.

Linen Road will always endeavour to make sure the customer is happy with their linen purchase and are here to make the process stress free, only selling Linen Road garment/s in new condition, checked before despatch, but happy to discuss any garment faults detected by the customer.